Policies and terms

Foxwholesale will not process any orders which are to be shipped to a restricted / illegal area.

Click here to see restricted / illegal areas

RETURN/ EXCHANGE POLICY

Defective products: On most products, we will accept returns of defective product for replacement for up to 30 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Fox wholesale will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by Fox wholesale. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

Exchanges: We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return authorization number (contact us for an RA #). The cost to ship the product back to Fox wholesale will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer.

Returns: We will accept product back for a refund within 30 days after the date of the invoice with a 30% restocking fee. Please note that this does not apply to all of our products. Certain items can not be returned. Each product returned must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All returns require a return authorization number (contact us for an RA #). The cost to ship the product back to Fox wholesale will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance*. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value.

Shipping

USA: We are currently shipping our products inside the USA via UPS ground with tracking # (2-3 business days) average delivery time. Due to the high demand of our wholesale products please allow anywhere from 4 hours to 2 business days before we ship your product(s).

Shipping will be calculated and shown to you when you add your items to the shopping cart without any obligation to continue your purchase.

Foxwholesale will not process any orders which are to be shipped to a restricted / illegal area.

States in which stun devices are legal but with restrictions:

Connecticut - Legal for home use, carrying prohibited.

Florida - Legal, subject to restrictions.

Illinois - Legal, subject to restrictions.

Indiana - Legal, subject to restrictions.

North Carolina - Legal, subject to restrictions.

North Dakota - Legal, subject to restrictions.

Ohio - Legal, subject to restrictions.

Washington - Legal, subject to restrictions.

States in which stun devices are illegal:

Hawaii

Massachusetts

Michigan

New Jersey

New York

Rhode Island

Wisconsin

Cities in which stun devices are illegal:

Annapolis, MD

Baltimore, MD

Baltimore County, MD

Chicago, IL

Denison / Crawford County, IA

District Of Columbia

Philadelphia, PA

ADDRESS CORRECTION POLICY

It is very important that we receive a complete and accurate address for drop ship orders. Someone will also need to be available to accept UPS packages in areas where signatures are required. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground or a returned package that was undeliverable and a $10.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. If items are returned you will have to pay an additional shipping charge for the order to be re-shipped. We suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number) city, and zip code. You may also want to advise them that you will charge them an address correction fee if their information submitted is inaccurate. If you are assessed an address correction fee it will be charged to your credit card and we will e-mail you a copy for your records.

*Please note: Do not ship pepper spray or the Kitchen Fire Extinguisher (KFE) by any overnight service or by priority mail. Use UPS regular ground service, or parcel post with the US postal service.